Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
The software developed by Principal engineering is licensed under the provisions of the "Standard EULA" from the "Atlassian Marketplace Terms of Use" as a "Marketplace Product" (reference is: http://www.atlassian.com/licensing/marketplace/termsofuse).
The "Standard EULA" is reproduced here for convenience. In this case, the "Publisher" is Principal engineering.
Expand | ||
---|---|---|
| ||
|
Service Level Agreement
Principal engineering will respond to your registered support issues within 24 business hours.
Principal engineering business hours are Monday - Friday, 9AM-5PM CET. Principal engineering support is closed on major Czech holidays.
Support Includes
- Help with issues during installation & upgrades.
- Help troubleshooting problems with Principal engineering add-ons.
- Help identifying workarounds.
Support Does Not Include
- Product Training.
- Customers who do not have a valid license.
- Support related to non Principal engineering add-ons.
- Support for JIRA versions that are no longer supported by Principal engineering add-ons.
- Support for customers' configuration of JIRA
- Beta or Development releases.
- Support in any language other than Czech or English.
Panel | ||||||||
---|---|---|---|---|---|---|---|---|
| ||||||||
Principal Engineering, s.r.o. |